Privacy Policy

1. Information We Collect

We may collect the following types of information when you use our website or services:

• Personal Information: Name, email address, phone number, postal address, payment information, and identification details necessary for rental agreements.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and other statistics.
• Device Information: Information about the device you use to access our website, including hardware model, operating system, and unique device identifiers.
• Location Data: With your consent, we may collect precise location data to provide location-specific services and recommendations.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, gather usage information, and enable certain website functions.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing and managing tent rental orders and reservations
• Creating and managing your customer account
• Providing customer support and responding to inquiries
• Sending transactional messages and rental confirmations
• Sending marketing communications about promotions, new products, or services (with opt-out options)
• Improving our website, products, and services
• Conducting research and analysis to enhance user experience
• Preventing fraudulent transactions and ensuring security
• Complying with legal obligations and enforcing our terms and conditions

3. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of our contract with you (rental agreements)
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and improving our services
• Legal Obligation: Processing necessary to comply with legal requirements
• Consent: Processing based on your specific consent, which you can withdraw at any time

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations to retain data for certain periods
• Statute of limitations under applicable law
• Our legitimate business needs

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements
• Staff training on data protection and security practices
• Secure data backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have certain rights regarding your personal data:

• Right to Access: You can request copies of your personal data that we hold.
• Right to Rectification: You can ask us to correct inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You can ask us to restrict the processing of your data in certain circumstances.
• Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to our processing of your personal data in certain circumstances.
• Right to Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your personal data.

7. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us provide you with a better website experience. We use the following types of cookies:

• Essential Cookies: Required for the website to function properly
• Functional Cookies: Remember your preferences and settings
• Analytical/Performance Cookies: Collect information about how visitors use our website
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

9. Third-Party Services

Our website may contain links to third-party websites or services that are not owned or controlled by Feguceo.com. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policies of any third-party websites you visit.